Odvětví: E-commerce (Outdoor)
Velikost: 1+ mld. Kč obrat, 14 zemí
Produkty: AI Mailbot, AI Chatbot, Automatizace
Implementace: 6 měsíců
Klíčové výsledky:
13 500 e-mailů automaticky odbaveno
1 519 chatů vyřešeno bez člověka
24/7 dostupnost ve 14 jazycích
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Head of Customer Success, Heureka Group
JARABOT AI contact center won us over with its approach and solution. We have been using the AI chatbot for customer support for four months and we still know that we have chosen the best solution for our customers and for us. The automation of routine queries has significantly increased our team's efficiency. We definitely recommend it.
Before implementing JARABOT.com AI chatbot, Heureka Group's customer service faced standard e-commerce sector challenges:
Customer support team spent most of their time answering recurring questions that an AI chatbot could efficiently handle
Response time to customer queries negatively affected customer satisfaction and overall customer experience
Low automation rate of customer support meant higher personnel costs and limited capacity for complex issues
Customer support was available only during working hours, customers couldn't get immediate help outside business hours
E-commerce business growth required proportional customer service team expansion
Heureka Group decided to implement JARABOT AI chatbot with the following key functions:
AI chatbot autonomously answers standard questions and frees up specialists' time for more complex problems
Instant answers to customer queries without waiting for human operator availability
System continuously learns from unresolved queries and expands its knowledge base
Customers get support anytime, including evenings, weekends, and holidays
Complex queries are automatically redirected to human specialists
JARABOT AI chatbot system deployment at Heureka Group proceeded systematically over two months and included several key phases:
Needs analysis, data cleaning, customer support process mapping
Knowledge base connection, CRM integration, data flow setup
AI chatbot parameter setup, escalation rules definition, response optimization
Training Heureka team in AI system administration and optimization
Pilot operation, A/B testing, response tuning
Full deployment, continuous monitoring and optimization
During onboarding, JARABOT provided us with intensive support and helped fine-tune our specific requirements and needs. Thanks to their approach, we could customize the chatbot to best fit our operations and customer requirements.
After two months of JARABOT AI chatbot deployment, Heureka Group achieved significant improvement in customer support efficiency and customer experience:
AI chatbot for customer support successfully resolved 13% of all B2B communications without human operator intervention. This represents hundreds of specialist work hours saved monthly.
Chatbot automatically answered more than 50% of all queries submitted, serving hundreds of customers weekly. This number continuously increases thanks to knowledge base expansion.
Instant answers to common questions increased customer satisfaction and improved overall customer experience. Customers no longer have to wait hours for support team response.
Customers started asking questions they wouldn't have asked before due to concerns about being a nuisance. AI chatbot, for example, started generating specific queries about paid plans, which led to improved communication of this product.
Routine communication automation allows specialists to dedicate more time to complex B2B cases and strategic support for key customers.
Whether you run an e-shop, marketplace, SaaS platform, or fintech app – JARABOT AI will help you:
✓ Automate 50-70% of routine queries
✓ Reduce response time from hours to seconds
✓ Provide 24/7 support without team expansion
✓ Save hundreds of specialist hours monthly
✓ Increase customer satisfaction measurably
AI systém analýzy umožňuje real-time monitoring výpadků klíčovýchslužeb (např. platební brány) i procesních selhání a zároveň poskytujehlubší datový vhled do práce operátorů. Na základě těchto datpodporuje individuální rozvoj a cílený coaching týmu a pomáhá lépeporozumět skutečným potřebám a problémům zákazníků. AI navíc dokážetransformovat získaná data do konkrétních akčních doporučení aumožňuje sledovat trendy v čase a jejich vývoj.
Let's review your needs and show you how AI chatbot can transform your customer support. No commitment, no vendor lock-in.
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Jsme první kontaktní centrum postavené čistě kolem AI, které odbaví až 75 % dotazů bez lidského zásahu –lidsky a efektivně.
Pomáháme operátorům, děláme spokojenější zákazníky a zvyšujeme konverze.
Jsme první kontaktní centrum postavené čistě kolem AI, které odbaví až 75 % dotazů bez lidského zásahu –lidsky a efektivně.
Pomáháme operátorům, děláme spokojenější zákazníky a zvyšujeme konverze.
Discover the power of automation and smart assistance in the contact center.
Save time, increase customer satisfaction and streamline operations.
Jsme první kontaktní centrum postavené čistě kolem AI, které odbaví až 75 % dotazů bez lidského zásahu –lidsky a efektivně.
Pomáháme operátorům, děláme spokojenější zákazníky a zvyšujeme konverze.
