Automation for E-shops: AI Chatbot and Voicebot for Shoptet

AI engine for your e-shop.
Sell more, support less

Handle the Christmas rush without stress. Jarabot automatically answers queries about delivery status, helps with product selection and resolves complaints/returns. 24 hours a day.

Automate your e-shop

Automate your e-shop

Umělá inteligence pro české e-shopy

Umělá inteligence
pro české e-shopy

JARABOT je omnichannel helpdesk, který automatizuje zákaznickou podporu, zefektivňuje provoz vašeho e-shopu a pomáhá zvýšit konverze. To vše díky spokojenějším zákazníkům a rychlému řešení jejich dotazů.

Domluvit konzultaci

Domluvit konzultaci

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Reduced chat workload from 1,100 to 15 conversations per month

“After implementing the AI chatbot, which was trained incredibly quickly, we no longer had to deal with the daily flood of customer inquiries requiring immediate responses. Automation of routine communication saves us time and mental capacity – our team no longer handles repetitive queries and can fully focus on more complex cases where a human approach is essential.”

View Case Study

View Case Study

99, 1 %

of all communication
handled by JARABOT

2 weeks

contact center
onboarding

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Snížení počtu manuálně odbavených chatových konverzací z 1100 měsíčně na 15 za měsíc

"Po implementaci AI chatbota, který se neuvěřitelně rychle “zaučil”, jsme přestali stresovat kvůli každodenní záplavě dotazů od zákazníků, kteří potřebují okamžitou odpověď. Automatizace rutinní komunikace nám šetří čas i mentální kapacitu – tým už nemusí řešit opakující se dotazy, a může se naplno věnovat složitějším případům, kde je lidský přístup klíčový."

99, 1 %

veškeré komunikace
řeší JARABOT

2 týdny

onboarding
kontaktního centra

The omnichannel platform market leaders rely on:

Supported integrations:

Cut costs by over 60%

Order tracking

The chatbot and voicebot are connected to your system (Shoptet/Shopify). When a customer asks about order status, the bot instantly says the parcel is at the depot. No human involvement.

Returns automation (RMA)

Simplify the returns process. The bot guides the customer through the form, generates a carrier label and creates a case in your system.

Abandoned cart recovery

Customer didn't complete their purchase? The voicebot can call them with an offer of help or a discount code. The return on investment (ROI) here is enormous.

Three ways to connect with your customers

AI chatbot

Postará se o vaše zákazníky 24/7. Poradí jim, jak si vybrat správnou karimatku, zájezd nebo platební kartu. Vysvětlí rozdíl i benefity vaší privátní značky oproti konkurenci. Zvládne rozdělit objednávku podle dostupnosti a informovat o stavu doručení.

AI Chatbot

Your customer gets an answer instantly, with no queue and no opening hours. Our AI chatbot understands context, works with live data and carries conversations naturally through to resolution.

Vyzkoušet chatbot

Vyzkoušet chatbot

AI Voicebot

Every inbound call is handled during peak hours, nights and weekends. Our AI voicebot picks up, understands each request and either resolves it or routes it to the right agent in over 90 languages.

AI chatbot

Postará se o vaše zákazníky 24/7. Poradí jim, jak si vybrat správnou karimatku, zájezd nebo platební kartu. Vysvětlí rozdíl i benefity vaší privátní značky oproti konkurenci. Zvládne rozdělit objednávku podle dostupnosti a informovat o stavu doručení.

AI Mailbot

No email is left unanswered at any time. AI email automation sorts incoming messages, labels them by topic and handles routine queries automatically so your team sees only relevant messages.

Vyzkoušet chatbot

Vyzkoušet chatbot

Jak rychle zprovozníme AI bota?

U nás na nic zbytečně nečekáte.
Dle náročnosti řešení dokážeme AI zprovoznit od 4 do 6 týdnů.

1. Konzultace
a příprava

Během prvních dnů společně s vámi specifikujeme scénáře, rozpočet, technologické řešení i další akceptační kritéria.

2. Tvorba scénářů

Následně věnujeme přibližně 2 týdny tvorbě a internímu testování veškerých scénářů a propojení na váš CRM či jiné systémy.

3. Testování

V další fázi přechází AI bot již do testování, sběru zpětné vazby a odsouhlasení akceptačních kritérií.

4. Nasazení

V rámci nasazení do provozu od nás můžete očekávat veškerou podporu.

Jak rychle zprovozníme AI bota?

U nás na nic zbytečně nečekáte. Dle náročnosti řešení dokážeme AI zprovoznit od 4 do 6 týdnů.

1. Konzultace
a příprava

1. Konzultace
a příprava

Během prvních dnů společně s vámi specifikujeme scénáře, rozpočet, technologické řešení i další akceptační kritéria.

2. Tvorba scénářů

2. Tvorba scénářů

Následně věnujeme přibližně 2 týdny tvorbě a internímu testování veškerých scénářů a propojení na váš CRM či jiné systémy.

3. Testování

3. Testování

V další fázi přechází AI bot již do testování, sběru zpětné vazby a odsouhlasení akceptačních kritérií.

4. Nasazení

4. Nasazení

V rámci nasazení do provozu od nás můžete očekávat veškerou podporu.

FAQ

How does AI help an e-shop earn more money?

AI in e-commerce isn't just customer support. It's an active sales tool:
‍
• Abandoned cart recovery: AI voicebot proactively calls the customer who didn't complete their purchase. At Výprodejpovlečení.cz this meant 510 rescued orders worth 528,085 CZK per month.
• Product recommendations: chatbot recommends a specific product from the catalogue with the highest margin.
• 24/7 availability: customers shop in the evenings and on weekends. The chatbot never sleeps.

What is the ROI on an AI chatbot for an e-shop?

Typical results for JARABOT customers:
‍
• 40–70% reduction in customer support costs
• Increased conversion rate through instant response at the decision moment
• Recovery of 10–30% of abandoned carts

Most e-shops achieve return on investment within 3 months. We're happy to prepare an individual ROI estimate. Just book a free demo.

Can the AI chatbot handle peaks like Christmas or Black Friday?

That's exactly when an AI chatbot is most valuable. While your team has capacity limits, the AI chatbot handles thousands of simultaneous conversations without slowing down.

The chatbot doesn't need holidays, sick days or training for new temps. After 2 months of operation, Heureka Group has JARABOT automatically resolving 13% of all B2B communication.

What are WISMO queries and how does AI help?

WISMO (Where Is My Order?) is the most common type of query in e-commerce, making up 25–40% of all contacts to customer lines.

JARABOT is connected to your system (Shoptet, Shopify or custom solution) and instantly answers the customer about shipment status without agent involvement. The customer gets an answer within seconds.

Can the AI chatbot help process complaints and returns?

Yes. The chatbot guides the customer through the entire process:
‍
• Finds out the reason for return and verifies the order
• Fills in the complaint form
• Generates a carrier label (when connected to logistics)
• Automatically creates a case in CRM or ticketing system
• Keeps the customer informed about the resolution progress

The entire process, which takes an agent 10–15 minutes, is reduced to an automated sequence.

Jak se JARABOT naučí informace o naší firmě a produktech?

Znalostní báze se buduje ze dvou zdrojů:
• Automaticky: napojením na váš systém (katalog, objednávky, CRM)
• Manuálně: nahráním FAQ, interních příruček, podmínek reklamace

Chatbot se průběžně aktualizuje bez manuální synchronizace. Přidáte dokument a bot je připravený během hodin.

Can I transfer money internationally?

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How long does deployment take for an e-shop on Shoptet or Shopify?

Standard deployment:
‍
• Day 1: Plugin installation + connection to product catalogue
• Day 1–3: Uploading the knowledge base (FAQ, complaint conditions, carriers)
• Day 3–5: Testing and fine-tuning responses
• Day 5–7: Launch on website

Full onboarding from signing the contract to a live chatbot takes 2 weeks. Our specialists guide you through the entire process. You don't need to handle anything technical.

Are you spending too much time managing payments manually?

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How secure is your current payment system?

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Is integrating payments into your app becoming too complex?

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Are you tired of high transaction fees and hidden charges?

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Want to scale internationally without currency or compliance issues?

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Is your finance team struggling with reconciliation and reports?

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How fast can you onboard a new customer with payments?

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Are you tired of high transaction fees and hidden charges?

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Is your current setup developer-friendly and customizable?

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What if you could automate your entire billing workflow?

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Are you ready to upgrade your payment experience?

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Is your payment flow optimized for user retention?

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Can your current system grow with your user base?

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Is payment integration slowing down your product launch?

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Can you track every transaction in real time?

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Need to split payments between vendors or partners?

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How smooth is your onboarding process for paid users?

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Can your system support dynamic pricing or discount codes?

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Want to simplify how you manage transactions across countries?

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Is your team overwhelmed managing payment disputes?

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Can your platform handle usage-based billing models?

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Are you spending hours reconciling monthly payments?

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